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Privacy Policy

IBS Group takes your privacy seriously and respects the integrity of the personal information you provide to us as a user of Monadem.
This privacy policy explains how we will store and use the data we receive from you on this website.

Scope of the Privacy Policy

This privacy policy applies to the personal data provided by our customers, suppliers, and third parties when necessary for the development of our business and legitimately processed by IBS Group.

Collected Information

We may collect personal information about Monadem users. This information may include your name, email address, phone number, and the communications you send to us, they are provided by you when you request a demo or in the sections of this site where it is required. If you do not provide the necessary personal information, certain services on the website may not be available to you.
We automatically collect IP addresses that IBS Group receives from all internet users, as these IP addresses are automatically sent by their browsers with each request to access the website. These addresses may be stored by Monadem for internal use.

Purposes of Processing Your Data

We may use the information we collect for the following purposes:

  • Respond to your inquiries
  • Contact you via email
  • Market our products and services
  • Send you commercial communications to which you have subscribed or that may interest you
  • Conduct surveys on our products and services to understand your experience with Monadem and provide better customer service
  • Any other purpose for which you have given your consent


Data Retention Period

Your personal data is stored for the time necessary to:

  • Respond to your requests and provide you with the required information about our products and services
  • Respond to your technical support request
  • Comply with legal obligations
  • Manage our business relationships

In case you consent to receiving advertisements by mail and email, we will retain your data until you revoke your consent or exercise your right to object to the processing of your personal data.

Who We Share Your Personal Data With?

We may share your data with our business partners within the European Union and other countries when strictly necessary and solely to respond to your information requests and manage our business relationships with you, or as part of technical support or information services.

Backup and Security of Your Data

We inform you that IBS Group has implemented reasonable technical and organizational precautions to ensure the confidentiality and security of your personal data against any misuse, unauthorized modification, or loss.

Your Rights

You have the right to access your personal information and correct it if it is inaccurate. You have the right to request its deletion when it is no longer necessary, the right to object to the processing of your data, and the right to request its portability.

To exercise your rights, please send an email to, accompanied by a copy of your identification document bearing your signature and indicate the reference “Data Protection.”

Changes to this Privacy Policy

The privacy policy is established in accordance with the general regulation on the protection of personal data. IBS Group may update its privacy policy, and each new version will be published on this site.


IBS Benelux BVBA
Address: Molenheide 68, box 203, 2870 Breendonk, Belgium
Phone: +3233150990
This policy was last updated: February 2023.